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Shipping Policy

Discreet Packaging

At Sassy Sensations we understand the value of confidentiality, especially in regard to our product line. It is our goal to insure that your privacy remains intact. Your order will arrive in a plain brown packing box with a simple address label. In place of the name “Sassy Sensations” as the shipper, you will see “V. Sassy”.


Domestic Shipping Information

In most cases orders are processed to be shipped on the same day if the order is placed before 3:00 pm (EST). Orders placed after the 3:00 pm deadline or on a non-business day (i.e. Sunday) will be processed and shipped the next business day. You can determine your actual delivery time with the destination zip code during the checkout process.

Standard Shipping
Packages are processed through and delivered by the United States Postal Service. May be used for any destination including PO/APO/FPO addresses.
Eastern United States: delivery in 5-8 business days.
Western United States (plus Alaska, Hawaii, US Territories): delivery in 10-14 business days.

Standard Priority
Packages are processed through and delivered by the United States Postal Service.
Western United States: delivery within 3-5 business days.

UPS 2-Day

UPS 2-Day shipping ensures delivery within the continental United States, including Alaska and Hawaii, or any U.S. territory in 2 business days. Additional shipping charges may apply.

UPS Overnight
UPS Overnight shipping ensures delivery within the continental United States, including Alaska and Hawaii, or any U.S. territory in one business day. Additional shipping charges will apply.

UPS Overnight with Saturday Delivery
Certain areas qualify for Saturday home delivery. Additional shipping charges apply. If available in your location, this option will appear during the checkout process on Thursdays at 3:30 pm (EST) until Friday at 3:00 pm. Availability may be affected by holidays.

UPS 2-Day and Overnight Exceptions
Pick up and delivery through UPS on United States holidays is not available. This may delay your order and will be noted upon checkout and in your online order status.

UPS delivery is not available for PO/APO/FPO addresses. Postal Priority and Express are available for customers with P.O. boxes.

Orders that are delivered to an Apartment number or PO Box a signature might be required by Sassy Sensations.   Any item priced over $149 or orders that exceed $250 require a signature for delivery, per UPS.  An additional charge might be applied.


International Shipping Information

Shipping rates will vary by country. All prices are shown in the United States Dollar (USD- $). Rates for your country will be available to review before you place your order. We take no responsibility for duties, customs, or taxes for orders shipped outside the United States.

Standard Delivery
Canada: delivery within 3-5 days.
Other countries: within 1-4 weeks (7-28 days).
USPS air orders are processed within 2 business days.

Express Delivery
Delivery: 1-3 business days.

Shipping Exceptions
Delays are possible for international orders due to the need to clear customs.
Many carriers, including UPS, FedEx, do not pick up or delivery on United States holidays which may also delay your order. Potential delays will be noted when you checkout and on your order status.


Shipping to Military Addresses

For shipping purposes, regardless of duty station, all United States military personnel are considered United States residents. This standard requires special guidelines to be followed in order to deliver to a military address. The following information is required:

  • Recipient’s name and other information
  • APO (Army Post Office or FPO (Fleet Post Office) in place of city.
  • AA (Armed Forces Americas), AE (Armed Forces Europe & Middle East), or AP (Armed Forces Pacific) in place of State.
  • Military provided zip code.
  • Always select United States as the country, regardless of where they are stationed.

Military guidelines require that such packages be shipped via the United States Postal Service.


Backordered Items & Shipping Policies

Backordered items will be shipped separately on a later date with standard shipping – you will not be charged extra. Free or backordered items cannot be shipped by express mail. This will be noted in your Order Status online. If you choose any express delivery option, and none of the items are shipped by that method, then you will be refunded the difference.

For all orders that exceed $250 and for items that exceed $149, a signature will be required for delivery.


Frequently Asked Shipping Questions

Can I track my order?
Order tracking via the Where is My Order? page is available to express delivery options.

What kind of packaging does my order come in?
All Sassy Sensations packages come in a plain brown box with only a mailing label including your address and ours, with the name V. Sassy as the shipper.

Why can’t I select Priority or Express Mail for shipping?
Priority and Express mail are available only for P.O. Box users in order to give said customers a faster delivery option.  

When will my order be shipped?
Express delivery orders which are placed by 3:00 pm on a business day will be processed and shipped the same day. Standard delivery orders are shipped within 24-48 hours. Shipping options during checkout will indicate when you will receive your order.
 
Will UPS deliver my order on the weekend?
UPS Overnight and UPS 2-Day options are only available for business days. UPS Saturday Delivery is available for certain zip codes; however, this may be affected by United States holidays.

Do I need to sign for my order?
Signature is required for all orders which exceed $250 or orders which include an item over $149.

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